Frequently asked questions

Find answers to commonly asked lottery questions

Why is The Donkey Sanctuary running a Weekly Lottery?

The Donkey Sanctuary Weekly Lottery is a fun and exciting way for new and existing supporters to get involved in raising funds and helping more donkeys.

What prizes can I win?

Every week, all our lottery players have the chance to win 1 of 33 cash prizes:

  • 1st prize: £1,000
  • 2nd prize: £250
  • 3rd prize: £100
  • 4th prize: £5 (x30 to be won)

How old must I be to enter?

The minimum age to enter The Donkey Sanctuary Weekly Lottery is 18.

What are the lottery terms and conditions?

The lottery terms and conditions are a list of Rules we adhere to, to ensure you are completely clear about the terms of your entry into our lottery. You can also telephone us on 0330 123 9820.

Can I choose my own game numbers?

No. Your unique lottery game numbers are chosen randomly and will be your numbers for the duration of your membership of our lottery. When you enter the lottery, you will be sent confirmation of your unique lottery game numbers in your welcome letter.

How will I know if I’ve won?

After the draw has taken place every Friday we will list the lucky winners on our winners page.

We will contact you automatically if you’ve been a lucky winner! If you do not wish to claim your prize you can just let us know by contacting the lottery helpline on 0330 123 9820 or thedonkeysanctuary@thecharitylottery.co.uk.

I've lost my game numbers. What should I do?

If you've lost your lottery game number(s), then do not worry. You can call our friendly lottery team on 0330 123 9820 or if you would prefer to email, you can email us at thedonkeysanctuary@thecharitylottery.co.uk

How many entries can I have each week?

The maximum number of entries you can purchase is 10.

How can I add more lines?

If you want to increase your amount of chances, please call our lottery helpline on 0330 123 9820 or email thedonkeysanctuary@thecharitylottery.co.uk.

The maximum number of chances you can have is 10.

Why is there a delay between registration and entry into the draw?

As you are setting up a Direct Debit to pay for your entries, we are legally required to provide you with a 10 day cooling off period to allow you to change your mind if you wish.

Once this 10 day period has passed, your Direct Debit will be deducted at the earliest date possible – this date will be outlined in your welcome letter.

I opted to pay £52 annually by Direct Debit, but what if there are 53 Fridays in a calendar year?

When there are 53 Fridays in a calendar year, your payment will be charged at £53 (this will be communicated in your Direct Debit letter) so that you will be included into all 53 weekly draws that year.

Can I pay by a combination of Direct Debit and cheque?

Yes, you can pay for entries via multiple methods. You can have a number of entries, all paid by a different method if you wish.

Will there be a rollover / what happens if the main prize is not won?

No there won’t be a rollover, there are guaranteed winners every week.

Can I Gift Aid my lottery payments?

No, unfortunately we cannot claim Gift Aid on funds raised through lottery entries.

What happens if I lose connection to the internet while entering?

You will only be officially signed up if you reach the 'Thank You’ page and receive the confirmation email.

If you have connection issues and do not receive the confirmation email within a few days of sign up, it is likely you have not been successful. Please sign up online again or call our lottery helpline on 0330 123 9820 where we will be able to help you and confirm if you are a member of the lottery.

How much of the money is going to the donkeys?

The amount of money from the lottery which goes to donkeys is so far based on projections only. Since our lottery is new, we cannot give exact figures. We have used our projections to give the most accurate estimates we can at this stage.

Our projections are as follows: we are aiming for 8,800 players, and if we achieve this 8% of the money will go on administration costs, 17% on prizes, leaving 75% for donkeys. We aim to achieve this within 3 months of launching, but remember: these percentages are based on projections only. After 3 months of running the lottery we’ll know precisely how many players we have had and so how much money from every £1 played has gone to donkeys.

The amount which goes to donkeys will depend on how many people play our lottery. The more people who play, the more will go to donkeys, so we’ll hope you’ll join in.

Who do I contact to change my name / address details?

Please call our lottery helpline on 0330 123 9820 or email thedonkeysanctuary@thecharitylottery.co.uk.

Why is the address on the lottery mailings different to your Sidmouth address?

A lottery has to be run by an official External Lottery Management Company to meet stringent laws and regulations. Sterling is our supplier and is regulated by the Gambling Commission. Sterling is located in Cumbria as the address states.

My question wasn't answered / listed here, who can I contact?

If your question has not been covered here and is lottery related please call our lottery helpline on 0330 123 9820 or email thedonkeysanctuary@thecharitylottery.co.uk.

If you need to contact The Donkey Sanctuary direct, please call 01395 578222.

I already have a Direct Debit with The Donkey Sanctuary – can I use that to play the lottery?

No, this is not possible you will need to set up another Direct Debit for lottery payments.

(This means that if you want to cancel the lottery at any time this does not affect your current Direct Debit with The Donkey Sanctuary).

If I want to suspend or cancel both Direct Debits for the lottery and the donation – how do I do this?

As lottery Direct Debits and donation Direct Debits are separate you can cancel or amend each individually.

You can cancel the lottery Direct Debit by contacting the lottery helpline on 0330 123 9820.

And the donations Direct Debit can be cancelled by calling The Donkey Sanctuary on 01395 578222.

Can I have separate Direct Debits from different bank accounts for the lottery if I am playing more than 1 line?

Yes. To do this you must sign up to additional lines at different times. At the point of each sign up you are only able to provide one set of bank details. If you wish to have more entries using different bank details, then you will need to sign up to the additional entries on a new transaction.

I want to make some changes to the Direct Debit details (bank account details / payment schedule etc,) for both lottery and donation – how do I do this?

To make any changes to your Direct Debit - for lottery please call the lottery helpline on 0330 123 9820.

For donations call The Donkey Sanctuary on 01395 578222.

Can I add a donation to my lottery Direct Debit?

No, unfortunately lottery Direct Debits are specifically for the lottery only.

Donations are very welcome but would need to be made separately via our main website or by calling 01395 578222.

Why did I get a notification about my payment which referenced Sterling Management Centre Ltd?

The Donkey Sanctuary use the services of an experienced External Lottery Manager to run key elements of our weekly lottery. As well as compliantly running our draw they handle all of our payments for us via their fully-compliant, audited and approved systems.

You may receive a notification via text message or other means which says a Direct Debit has been set up by Sterling Management Centre Ltd or you may see their name on your card statement while the payment is pending.

Once payments are approved and settled they will show as "Lottery TDS 123456" for Direct Debits and “Lottery Donkey Sanctuary” for card payments on your statement.

© 2020 The Donkey Sanctuary
The Donkey Sanctuary is a registered charity under registration number 264818 (England and Wales) - Registered office: Sidmouth, Devon, EX10 0NU.
The promoter of The Donkey Sanctuary Weekly Lottery is Marianne Steele, Slade House Farm, Sidmouth, EX10 0NU.
The Donkey Sanctuary is licensed and regulated in Great Britain by the Gambling Commission under account number 9471.
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